General Inquiries
You can reach our customer service team via WhatsApp. We offer 24-hour customer service to address your questions and assist with order-related issues.
For convenience, simply click this link to connect directly on WhatsApp: WhatsApp +85212345678.
Store vape pods below 25℃ to avoid spoilage of vape juice. Keep them in a cool, dry place, away from direct sunlight to prevent UV rays from degrading the vape juice components. Unused pods should remain in their original packaging, and once opened, they should be used promptly to maintain freshness.
We offer exchanges for unused products in their original packaging. If there is an issue with a product, you can exchange it for one of equal value, provided that the product capacity is more than half. Shipping fees are covered by us. For more details, please visit: https://morivape.com/pages/.
Customers can subscribe on our website to receive regular email updates on the latest news and promotions or join our exclusive WhatsApp group.
Payment Inquiries
After selecting products on our website, we accept payment methods including Visa, MasterCard, and American Express. More options will be available in the future. If you need assistance, please feel free to contact our customer service team for help with placing an order.
We apologize for the inconvenience! Due to regional restrictions, we are currently unable to offer cash-on-delivery for all locations and can only support certain countries. Thank you for your understanding. If you need assistance, please contact customer service.
Order Inquiries
Customers can log into the MORI member system at https://morivape.com/my-account/ and click on "Order History" to view past orders.
You may contact customer service to arrange for order cancellation before the package has been shipped. Once the package has shipped, the order cannot be canceled.
Customers will receive a shipping notification from us, which includes a tracking number. You can use this number to check the status of your order on the carrier’s website.
Shipping Inquiries
Shipping methods vary depending on the delivery address and customer preferences.
For orders over $250 within Hong Kong, shipping is free. For assistance with shipping to other regions, please contact customer support. Orders can be received as quickly as the next business day.
We’re sorry, but once an order has shipped, the delivery address cannot be changed. However, prior to shipping, you may contact our customer service team via WhatsApp to update your address.