Shipping Information
We are committed to providing the fastest delivery service across Hong Kong, ensuring your order arrives quickly and safely.
Delivery Methods
We offer the following delivery methods, available only within Hong Kong:
|
Delivery Time |
Free Shipping Threshold |
Delivery Coverage |
|
|---|---|---|---|
|
Standard Shipping |
1-2 Days |
HKD $250 |
Hong Kong Island, Kowloon, New Territories |
Free Shipping Policy
Enjoy free shipping on orders over HKD $250. For orders under HKD $250, a shipping fee of HKD $30 will apply (excluding express delivery).
Delivery Coverage
Our delivery coverage includes all areas of Hong Kong Island, Kowloon, and the New Territories.
Order Inquiry
To inquire about your order, please follow the steps below:
Our customer service team is dedicated to assisting you, ensuring that your order inquiry receives a prompt and accurate response. If you have any other questions, please feel free to contact us!
You can contact our customer service through the following methods:
Email: cs@morivape.com
Provide Your Order Number to Customer Service
When contacting customer service, please have your order number ready.
You can find the order number in the order confirmation email you received. Providing your order number helps us locate your order details more quickly.
Customer Service Will Provide Your Order Status
Our customer service team will check the order status in our system using the order number you provide.
You will receive the following information:
- Whether your order has been confirmed
- Order processing status (e.g., pending shipment, shipped, etc.)
- Shipping details (including courier, tracking number, and estimated delivery time)
If there are any issues or delays, our customer service team will inform you and provide a solution.
【Special Notes】
Shipping Fees Paid by Customer:
Customers are responsible for shipping fees in cases of exchanges and e-liquid cartridge deliveries (postage paid by sender).
Shipping Fees Covered by Us:
For shipments involving vape devices, our store will cover the shipping fees.
【FAQ】
Yes, our standard shipping usually delivers within 1-2 days. For express shipping, please contact customer service for more information.
The delivery coverage includes Hong Kong Island, Kowloon, the New Territories, and specific outlying areas: Discovery Bay, Ma Wan, Tung Chung, and Hong Kong International Airport. Delivery is not available to the following outlying areas: Lantau Island, Lamma Island, Peng Chau, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O, and any areas restricted to truck access.