｜Return and Exchange Policy｜
Pods Maintenance
When you find that there is a problem with the pods(e.g. oil leakage, unusual smell, frosting or oil discoloration), do not use it. Please keep it and ask the customer service specialist to replace it (3 pills for 1 box), but the oil must be more than half before it can be replaced. .
Below are details of Morivape.com’s return and warranty policy. To ensure your rights, please read the following content carefully.
【Return Policy】
E-cigarette machines and cartridges are personal items and are related to health and safety issues. Returns will not be accepted after opening.
If the product is brand new, unopened and fully packaged, customers can request a return or exchange within three months of receiving the product according to the following policies:
| Admissible range | Return conditions |
|---|---|
| Return and exchange time | Within three months from the date of product arrival |
| Product condition | Brand new, unopened and fully packaged |
| Defects | Product defects or non-human factors cause malfunction or failure to charge after use |
【Return and Exchange Process】
- After the customer received it, he found a problem with the goods.
- Contact the customer service specialist to apply and attach pictures of the problematic product
- We will recycle the defective goods, and the customer service specialist will provide an address/SF counter (updated from time to time)
- After confirmation, brand new goods will be sent to the customer quickly.
[Conditions for non-acceptance of returns and exchanges]
| Scope of inadmissibility | Detailed conditions |
|---|---|
| Over-time | More than three months from the arrival date of the product |
| Opened or used | Items that have been opened or in use |
| Customer service not contacted | Failure to contact the customer service specialist will not be accepted. |
| man-made damage | The product is damaged |
【Maintenance Policy】
The maintenance period of all electronic cigarette products is one year (from the date of arrival). Only defective products can enjoy maintenance services after they have been recycled.
| Admissible range | Maintenance conditions |
|---|---|
| Maintenance time | Defective products within one year from the date of product arrival |
| Oil quantity requirement | The oil content in the cartridge must be more than half or more |
| Damage | non-human damage |
【Maintenance process】
- Accept maintenance issues (such as oil leakage, inability to smoke cartridges, inability to recharge the cigarette machine, etc.)
- Contact a customer service specialist to apply and attach a picture of the problematic product
- We will recycle defective goods, and the customer service specialist will provide an address/SF counter (updated from time to time)
- After confirmation, brand new goods will be sent to the customer quickly.
【Maintenance content】
Pods Maintenance
| Maintenance conditions | Details |
|---|---|
| Oil quantity requirement | The amount of oil must be more than half or more |
| Recycling quantity | Collect 3 defective cartridges and send them back to our store |
| Problem Description | Oil leakage, inability to pump, odor change/abnormal taste |
Vape Maintenance
| Maintenance conditions | Details |
|---|---|
| Maintenance cost | If the product arrives more than one month from the date of arrival, maintenance will require an additional $100, and you can request to reselect the color. |
| Problem Description | Unable to smoke cartridges and unable to charge |
**Precautions**
The actual item in question must be retained so that our store can provide maintenance services (no need to retain the packaging). Under normal use, any non-human factor failures (such as water ingress, deformation) will be maintained.
[Details of freight charges]
| Service Content | Freight bearer |
|---|---|
| Exchange | Customer pays, using SF Express |
| Vape | Payment in this store |
| Pods | Customer pays, using SF Express |
[Shipping details] In case of any dispute, MORIVAPE LIMITED (“MORI”) reserves the right to make the final decision. Other Notes: Under certain circumstances, if the goods do not meet the exchange criteria (for example, the goods are obviously used or have non-quality problems such as damage), we may not be able to provide exchange services. This exchange policy may be updated at any time, and the changed policy will take effect immediately.
︳I hope the above policies will make you feel more at ease when shopping. If you have any questions or need further assistance, please feel free to contact our customer service specialists︳
